Privacy Policy wm996 –
Your Personal Data Protection

Wm996 collects your personal information through several key channels — during the account registration process, while you use the platform, and through your interactions with our support team. This data collection is necessary to ensure we can deliver the best possible service in a safe and responsible manner.

Registration Information: When you open a wm996 account, we collect your full name, date of birth, phone number, email address, username, and password (stored as an irreversible hash). This information is required to identify you as a unique member on our platform.

Identity Verification Information (KYC): To comply with international compliance requirements and protect all members from fraud, we may request a copy of your identity card, passport, or other official documents along with a selfie during the verification process. These documents are stored with full encryption and are only accessible by our compliance team.

Financial Information: Payment method details you use — such as bank name, partial account number (last four digits only), or eWallet username — are collected to facilitate deposit and withdrawal processing. wm996 does not store full credit or debit card numbers.

Platform Usage Data: We also record technical information including IP address, browser type, operating system, pages visited, session duration, and wagering activity history. This data is used to detect fraud, improve user experience, and meet regulatory reporting requirements.

Every piece of information we collect is used for a clear and lawful purpose. wm996 will not use your data for purposes beyond what is stated in this policy without first obtaining your additional consent.

Beyond the purposes stated above, we also use your email address and phone number to send transaction notifications, account security updates, and exclusive wm996 promotions — subject to the communication preferences you set in your account settings.

Wm996 upholds a firm principle: we do not sell your data. However, there are limited situations where we need to share your information with third parties as part of legitimate platform operations:

• Third-Party Service Providers: We work with trusted payment providers, gaming platforms, and identity verification companies. These providers are only granted access to the data necessary to perform their services and are bound by strict data confidentiality agreements.
• Legal Requirement: wm996 will disclose your information to law enforcement authorities, regulatory bodies, or courts when required by law or a valid court order.
• Fraud Prevention: In cases suspected to involve fraud, money laundering, or serious security threats, we may share necessary information with relevant authorities or other platforms within the industry's fraud prevention network.
• Business Transfer: In the event of a merger, acquisition, or asset transfer involving wm996, user data may be transferred as part of that process. Members will be notified in advance via email or a notice on the platform.

Wm996 retains your personal data only for as long as necessary to fulfil the original purpose of collection, or as required by applicable laws and regulatory obligations. Once the retention period expires, data will be securely deleted or anonymised.

In general, wm996 data retention periods are as follows:

• Active Account Data: Retained for as long as your account remains active on the wm996 platform.
• Data After Account Closure: Retained for 5 years after account closure to meet legal requirements and potential dispute claims.
• Financial Transaction Records: Retained for 7 years in line with financial compliance and international tax law requirements.
• KYC Documents: Stored for 5 years after the business relationship ends, or longer if required by regulatory authorities.
• Communication Logs: Retained for 2 years for customer support and dispute resolution purposes.

The wm996 platform uses cookies and similar tracking technologies to enhance your experience, secure your login session, and understand how you use our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as maintaining your login session, remembering language preferences, and ensuring security. These cookies cannot be disabled without affecting platform functionality.
• Analytics Cookies: Helps us understand how members use different sections of the platform, which pages are most popular, and where technical issues may occur. This data is collected in aggregate and does not identify you individually.
• Functional Cookies: Allows the platform to remember your personal preferences and settings, such as display theme, text size, and your favourite game selections.
• Security Cookies: Used to detect suspicious activity, prevent unauthorised access, and protect your account from unauthorised login attempts.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect your experience and the functionality of the wm996 platform. We recommend keeping at least essential and security cookies enabled for optimal account protection.

Wm996 complies with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements set by international gambling regulatory bodies. Our KYC programme is designed to protect our members and the platform from misuse by malicious parties.

The wm996 KYC process involves:

• Identity verification using a valid government-issued document (MyKad, passport, or driving licence).
• Proof of residential address using a recent utility bill or bank statement.
• Payment method verification to confirm that funds originate from a legitimate source.
• Ongoing screening against Politically Exposed Persons (PEP) lists and international sanctions lists.

All KYC documents you submit are processed in a secure, controlled environment. Staff handling KYC documents undergo thorough compliance training and are bound by strict confidentiality agreements. KYC verification is typically completed within 24 to 48 hours after complete documents are received.

Wm996 implements a comprehensive data security framework encompassing technical, organisational, and physical safeguards. The following is an overview of the key measures we employ:

• Data Encryption in Transit: All communications between your browser and the wm996 platform are protected with TLS 1.3, the latest and most secure encryption protocol available.
• Data Encryption at Rest: Sensitive data, including financial information and KYC documents, is stored in encrypted form using AES-256 algorithms on our servers.
• Hashed Password: Your password is not stored in readable form. We use the bcrypt algorithm with a unique salt value for each password, ensuring it cannot be decrypted even by our own staff.
• Continuous Monitoring: Our Intrusion Detection and Prevention System (IDPS) monitors platform traffic 24/7 and automatically blocks suspicious activity.
• Regular Backups: Platform data is backed up daily to geographically separate locations to ensure service continuity and data recovery in the event of a disaster.

Despite all these security measures, no system can guarantee 100% absolute security. We encourage you to take personal protective steps as well, such as using a strong, unique password and enabling the two-factor authentication (2FA) feature available in your wm996 account.

Wm996 is an online wagering platform that strictly restricted to individuals aged 18 and above. We do not intentionally collect, store, or process any personal information from individuals under the age of 18.

If we determine that a person under the age of 18 has registered an account or used the wm996 platform, the account will be terminated immediately and all collected data will be promptly deleted. Any deposited funds will be returned to the original payment method.

Parents and guardians who suspect their child is using the wm996 platform without permission are urged to contact our support team immediately. We fully support the Responsible Gambling and parental cooperation in ensuring this platform is not accessed by minors.

Wm996 reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or improvements to platform services. All amendments take effect as soon as the latest version is published on this page.

For material amendments that significantly affect your rights, wm996 will endeavour to provide reasonable advance notice through one or more of the following methods:

• An in-account notification during your next login session.
• Notification email to the address registered to your account.
• A prominent notice on the wm996 platform homepage.

The "Last Updated" date shown at the top of this page always reflects the most current version of this policy. We encourage you to review this page periodically. Your continued use of the wm996 platform after any amendments are published constitutes acceptance of the updated terms.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the wm996 Data Protection Officer (DPO) team is here to help.

You can reach us through the following methods:

• Privacy Email: [email protected] (please state the subject: "Privacy Inquiry – [Your Username]")
• Live Chat: Available 24 hours a day, 7 days a week via the support button at the bottom corner of the platform.
• Response Time: We strive to respond to all privacy-related inquiries within 5 business days.

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection regulatory authority in your jurisdiction. We will extend full cooperation to any official investigation conducted by the competent authorities.